View Our Website View All Jobs

Full Time Service Dispatcher

Fast paced technology company seeking a highly motived and energetic service dispatcher. Our dispatcher is responsible for utilizing our professional services automation (PSA) solution to monitor remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritize and schedule work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Additionally, the Service Dispatcher is responsible for maintaining client satisfaction through relationship management and correct coordination of required resources to respond to complex IT requirements.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Client Satisfaction
    • Effective monitoring and scheduling of remote, onsite, and bench services
    • Grow and develop client satisfaction and perception through exceptional client service
    • Sets and continually re-sets client expectations
    • Seek improvements in efficiency and productivity
    • Utilize our professional services automation (PSA) to collaborate and work with Client Service and vendor support resources to insure effective, efficient service delivery to clients
  • Ensure SLA adherence and correct escalation procedures
  • Ensure all billable resources are fully utilized
  • Assists in monthly billing as required
  • Heavy follow-up and follow-through
  • The ability to learn quickly and adapt to changing requirements

KNOWLEDGE AND SKILL

  • Strong interpersonal skills required to effectively communicate with users, staff and vendors, high accuracy in work, attention to detail
  • Passion for teamwork, continuing education, problem solving and exceptional customer service
  • Excellent knowledge of our supported software and technologies
  • Must be well spoken, outgoing, organized, detailed-oriented, dependable and flexible
  • Heavy scheduling and management of human resources
  • Efficient and effective routing of each day's scheduled work to the appropriate field engineer
  • Accurate documentation of all activities conducted
  • Energetic and effective communication
Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150