Fast paced technology company seeking a highly motived and energetic service dispatcher. Our dispatcher is responsible for utilizing our professional services automation (PSA) solution to monitor remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritize and schedule work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Additionally, the Service Dispatcher is responsible for maintaining client satisfaction through relationship management and correct coordination of required resources to respond to complex IT requirements.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
KNOWLEDGE AND SKILL