MSP Service Desk Level 2 - Orange County

Santa Ana, CA
Full Time
Client Services
Experienced

LOCAL APPLICANTS ONLY

Currently seeking full time MSP Help Desk L2 for an information technology professional services firm with offices in Orange County and San Diego, California. Looking for technology professionals interested in joining a fun, high paced team. We specialize in Managed Services utilizing Microsoft, AWS and VMWare technologies.

Responsibilities:

The MSP Help Desk L2 will interface with clients, internal service and project departments. The job will include but is not limited to installation, diagnosis and troubleshooting systems/servers and Network services.

This will include but is not limited to:

  • Install servers/systems, routers, firewalls and other equipment for clients
  • Design/Implement/Support client server and workstation infrastructure
  • Respond to service requests and repair the malfunctioning equipment/software in a timely manner
  • Create/improve Technical Service Group standards and implementation methods
  • File timely technical reports and create update technical documentation
  • Some lifting of computer equipment
  • Driving to client locations will be required from time to time

Position Requirements:

  • Ideal applicants will have familiarity with Windows Servers, Windows 10/11, Microsoft 365, Azure, SQL, Active Directory, Virtualization
  • Familiarity with Cisco, SonicWall, Dell, EMC, VMWare or similar technologies
  • Proficiency with switches, firewalls, IP routing, network security, VOIP, and the OSI model
  • Proficiency with virtualization
  • Familiarity with Cloud, including Azure, Microsoft 365, AWS
  • Superior troubleshooting skills are a must
  • Must be fast learner with good verbal and written communication skills
  • Excellent customer service skills
  • 2+ Years of Network experience
  • One or more IT certifications/training (VMWARE, Azure, Windows Server 2016/2019/2022)
  • Advanced knowledge of computer networking
  • Advanced knowledge of PC hardware
  • Advanced knowledge of Windows operating system and utilities
  • 2-3 years MSP Experience Preferred
  • Good driving record required

As you know, IT happens after hours. We pay hourly so you get compensated for overtime!

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